Terms of Service

1. Introduction

Nam Phuong Education provides an online English learning platform, including lessons, materials, exercises, assessments, and learning support services. These terms apply to the website, accounts, and all service packages provided by us.

2. User Accounts

You must provide accurate information, maintain an individual personal account, and keep your login credentials secure. Please notify us immediately if you detect unauthorized access; you are responsible for activities occurring prior to notification.

3. Service Usage

Services are for personal, non-commercial educational use only. Access rights, duration, tuition fees, and renewals are determined based on your selected plan and displayed prior to payment.

Statutory cancellation or refund rights under UK consumer protection laws are reserved. If you request immediate access to digital content, any impact on cancellation rights will be clearly stated before purchase.

4. Content and Intellectual Property

Lessons, videos, materials, images, trademarks, and software belong to Nam Phuong Education or its licensors. You are granted a limited, non-exclusive, non-transferable license to use them; copying, reselling, distributing, or exploiting content without prior written consent is strictly prohibited.

5. Student Responsibilities

• Prepare suitable equipment, internet connection, and learning environment.
• Submit your own work, participate punctually, and respect instructors and fellow students.
• Comply with classroom guidelines, community rules, and published technical requirements.

6. Limitation of Liability

We provide services with reasonable care and skill but do not guarantee specific exam outcomes, employment, or residency results. Nothing excludes liability for fraud, personal injury caused by negligence, or any rights that cannot be excluded by law.

7. Prohibited Conduct

Do not share accounts; upload malicious code; scrape data automatically; bypass security measures; harass others; or record, copy, or distribute course content without authorization.

8. Changes to Terms

We may update terms due to legal, security, or service improvement requirements. Significant changes will be reasonably notified and will not affect accrued rights prior to the effective date.

9. Account Termination

You may stop using services or request account closure at any time. We may suspend or terminate accounts in cases of serious violation, following notification and an opportunity to remedy where reasonable. Paid access, data, and refunds are handled in accordance with the relevant plan, policy, and applicable law.

10. Contact

These terms are governed by the laws of England and Wales, without prejudice to mandatory protective rights or local jurisdiction rights in your place of residence. Any questions may be sent to: